Last Updated: 02/09/2024
At Hidayah Hub, we are committed to providing high-quality Islamic educational materials, including ebooks and other digital content. Please read this Refunds & Returns Policy carefully before making any purchase on our website, www.hidayahhub.store
1. Digital Products
– All Sales Are Final: Due to the nature of digital products, all sales made through Hidayah Hub are final. Once a digital product, such as an ebook, has been purchased and downloaded, we do not offer refunds, exchanges, or cancellations.
– No Returns: Since our products are digital and immediately accessible upon purchase, they cannot be returned.
2. Technical Issues
– Download Problems: If you encounter any issues with downloading or accessing your digital product, please contact us at [email protected], We will do our best to resolve the issue promptly to ensure you receive the product you purchased.
– Corrupted Files: In the unlikely event that you receive a corrupted file, we will gladly provide a replacement file at no additional charge. Please contact us with your order details and a description of the problem.
3. Duplicate Purchases
– Duplicate Orders: If you accidentally purchase the same digital product more than once, please contact us at [email protected] with your order details. We will review the situation and may offer a credit or alternative resolution at our discretion.
4. Exceptional Circumstances
– Case-by-Case Review: While we maintain a strict no-refund policy for digital products, we understand that exceptional circumstances may arise. In such cases, please contact us at [email protected]. Any refunds or credits issued will be at the sole discretion of Hidayah Hub and will be handled on a case-by-case basis.
5. Contact Information
If you have any questions about this Refunds & Returns Policy, please contact us at:
Hidayah Hub
Email: [email protected]
Address: Leyton, London, UNITED KINGDOM